The goal is to provide faster and more accurate information and speed up restoration efforts when there are power outages. Hawaiian Electric makes substantial investments in transmission and distribution systems, including upgrading substations, overhead lines, and underground cables, to improve customer service.Ī state-of-the-art Energy Management System (EMS) installed at Hawaiian Electric is being integrated with a new outage management system (OMS) and future customer information system (CIS). Investments in electric infrastructure improve customer service In addition, major subtransmission systems are also built for "redundancy." More than one circuit usually serves larger areas so if one line goes out of service for maintenance or emergencies, the electricity path can be switched to an alternate route to serve customers. We proactively take measures to protect our customers from rising fuel costs while reliably providing power as economically as possible.Transmission system "redundancy" provides more reliability We are investing in infrastructure to ensure a more resilient power grid, creating a balanced energy mix and installing high-speed electric vehicle charging stations across the state, all while keeping your bill well below the national average.
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